Existing Customer? Read on...

Before calling us, we need to know some information. Please have the following ready:

  • Your name
  • Company name
  • Your computer name
  • Your problem and any steps you've taken to fix it
  • Whether you've rebooted the computer already or not

That last one is really important. 99% of the time, it'll cure you problem. If your problem immediately occurs again, that's when you should get in touch.

How to get in touch

If you have a change request or a non-service affecting issue, it's best to email us using: help(at)redmaple.support. For security purposes, we may need to verify your request with your point of contact at your business.

Below are examples of when you should email us:

  • To change your name or other details
  • Ordering new equipment
  • Creating a new user or shared folder
  • A problem that doesn't affect you personally right now

If you have a major service affecting issue

A major service affecting issue can be classed as:

  • Something has happened to your place of work (e.g. fire, flood, evacuation, loss of power)
  • A vast majority, or all users cannot access any services
  • Someone has left the organisation and all access to data should be stopped
  • You suspect a security breach or loss of data

If any of these scenarios apply to you, you should call us immediately on:

0333 323 8101